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Frequently Asked Questions

Do you offer gift wrapping or gift sets?

Yes! We offer gift packaging options and curated gift sets, especially during seasonal events. Look for available gift-wrapping options in your cart or on the product page.

What brands do you carry?

Velour Essence carries a curated selection of world-renowned designer and niche perfume houses, including Gucci, Xerjoff, Kilian, Tom Ford, Maison Francis Kurkdjian, and more. Our collection continues to expand as we source highly requested and hard-to-find fragrances.

Do you sell testers or only sealed retail bottles?

We primarily offer brand-new, sealed retail bottles. Occasionally, we may provide official tester bottles at discounted prices, and these will always be clearly indicated on the product page.

Do you offer samples or decants?

Yes. We offer professionally prepared samples and decants so customers can explore a scent before committing to a full bottle. All samples are filled from original bottles using sterile equipment.

What is your return policy?

For hygiene and safety reasons, opened perfumes cannot be returned. Unopened and unused items may be returned within the allowed return period (e.g., 14–30 days, depending on your chosen policy).
Please refer to our detailed Return Policy page for full conditions.

How long does shipping take?

Orders are processed within 1–3 business days.

- Estimated delivery times:

- Domestic: 2–6 business days

- International: 7–14 business days (customs may cause delays)

Tracking information will be provided once your order ships.

Do you ship internationally?

Yes! Velour Essence ships to many countries worldwide. Please be aware that customs regulations for alcohol-based products may affect delivery in certain regions.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and (if available) Buy Now, Pay Later options. All payments are processed securely through encrypted systems.

How can I be sure a fragrance is right for me?

Perfume is personal, so if you’re unsure, we recommend trying a sample first. You can browse scents by brand, fragrance family, or occasion, or reach out to our support team for personalized suggestions.

Are limited-edition or discontinued scents available?

We strive to source rare, discontinued, and limited-edition perfumes. Availability depends on our suppliers, so check back regularly or join our newsletter for restock updates.

How should I store my perfume?

Store your fragrance in a cool, dry place, away from direct sunlight or extreme temperatures. Proper storage helps preserve scent quality and longevity.

Can I change or cancel my order after placing it?

If your order has not shipped yet, we may be able to modify or cancel it. Please contact customer support as soon as possible for assistance.